Send an email to the customer with the message that the appointment has been postponed (the hour or day)
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Sofie Verschelde
Get the choice earlier whether you want to send an email with the confirmation. Not always automatic
Sara Meert
Sofie Verschelde I know you want that option, be aware of your request:) https://feedback.optios.net/nl/p/mail-bij-annulatie-of-wissen-afspraak-optioneel
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Sofie Verschelde
Sara Meert haha already forgot I suggested that :-) thank you
Sara Meert
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This request is just as possible: https://help.optios.net/nl/articles/8794845-hoe-kan-ik-een-e-mail-verzenden-bij-het-verplaatsen-van-een-afspraak
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Alina
I think this is very important. Especially if you have a wellness where you provide meals. Luckily, today, the customer had postponed the booking by a week, otherwise I would be there with my food. Now I've had to look for where the customer moved in the entire agenda. It's really annoying.