Mail when cancelling or deleting an appointment (optional)
S
Sofie Verschelde
Possibly an option where, as a hairdresser/nail technician, when you move or cancel an appointment (which we reschedule or cancel ourselves), you can indicate an option to send an email to the customer to inform the customer about this. In case of cancellation, late payment of the deposit, wrong appointment,... whatever reason if we reschedule or cancel an appointment.
If you, as the owner, now delete or move an appointment, the customer will not be notified. Would opt that an email is not sent by default, but that you get the option to notify the customer or not. Seems useful to me :-)
u
user-425204
Especially with the “late payment of the deposit” that a friendly, polite email (which we can set ourselves) can be sent why that appointment was canceled. Now I have to keep an eye on that for myself.
Sara Meert
user-425204: Dan je best stemmen op: https://feedback.optios.net/nl/p/in-automatische-annulatie-mail-indien-voorschot-niet-betaald-vermelden-dat-het-d
Sara Meert
When moving the appointment, an automatic email can already be set up (not deleted yet). https://help.optios.net/nl/articles/8794845-hoe-kan-ik-een-e-mail-verzenden-bij-het-verplaatsen-van-een-afspraak
Aaricia Versluys
Yes, that would be so useful! I often have to do double work because I have to confirm the canceled appointment again. While this was automatic with my previous provider.
T
Tom Sleeckx
This is indeed urgently needed. We should also be able to indicate the reason.
B
Barbara
In case of transfer or change, it is already possible to send a new confirmation by opening the appointment.
At the bottom right, you'll see “resend confirmation email”
This is not yet possible in case of cancellations in the salon itself, indeed.
B
Barbara
Merged in a post:
Confirm cancellation
Gilis Ilse
When a customer requests to cancel an appointment by email.
Would it be easy that you could then send a cancellation email to confirm?
L
Leen Eelen
Not an option, I think it's urgently needed. Now it takes us extra time to inform the customer (when it's usually about customers you've lost enough time to), and if it's forgotten, the customer is still there on that day, and there's a double booking.
Gilis Ilse
Any news when this would come?
Gilis Ilse
would be very easy
Jurgen De Mol
Customer should definitely receive mail when moving or cancelling
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