Be able to decide for yourself whether an appointment should be canceled or not in case of non-payment online deposit
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Barbara
I maintain that what is happening now is really annoying. We have to call customers all the time, check appointments, etc. Sometimes customers can't pay via the link, if we don't see this, we've lost this customer. Personally, I think that it does not work well in this way and also seems very customer unfriendly to throw out the agreements. That's my opinion but it's seriously on my stomach.
Yasmine Mili
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From now on, as a salon, it is possible to decide whether or not an appointment should be canceled automatically after non-payment of an advance. This can be done via Settings - Calendar - Online appointments - Online appointments cancel if deposit not paid
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Barbara
Dear,
I once thought that it would really be a big help if we, as an institution, received a notification a few days before the appointment that the customer has not paid an advance yet.
Of course, this only for services that require an advance payment.
Now, the appointments are deleted if they book online and don't pay an online deposit, which I still don't like (I think a report would be better for this, I think, and then the institute itself can cancel the appointment. Of course, customers who book by phone are also there where an advance has to be paid (so nothing happens and you lose sight), this report would also be welcome here.
You can't go through all the customers every day to see if an advance has been paid.
I think this is much more professional than simply deleting the appointment unceremoniously, calling a customer seems much more human and will also keep you better as a customer.
Just yesterday I saw that a customer made an appointment by phone for the wellness a month ago, we provided them with the details for the deposit, but the deposit was not paid, and we did not notice this, with the result that the customer canceled a few hours before the appointment. We were no longer able to rent this out because it was too close. As a result, we easily miss out on 150€ in income, especially when you know that we are fully booked almost every day, which is also a shame for the customers who run out of space.
Something to bring, I think this is something that all your customers will support, because no one has time to check accounts and advances every day.
Mvg
Jurgen