Our suggestion is: especially for customers who come from RESENGO: assemble a team of customers who are willing to participate in improving the program. A lot of customers are dissatisfied and disappointed. A number of small improvements will make a world of difference. To date, we are losing more than 25% of online bookings due to the transition and significantly more no-shows. The customers who work with the program every day know better than anyone what the needs are. This costs no extras and benefits everyone.