online reservation deposit per customer not per service
complete
Sven Cornelis
complete
Did you know that you can now set up advances for certain customers? This can be done via:
Settings
- Agenda
- Online appointments deposit for specific customers
- Then, when you click on the no-show button, you can choose whether you want the customer to pay an advance next time.
- It is also possible to indicate via the customer sheet which customers you want to make an advance payment.
Tip: You can combine this feature with advances for new customers. In this way, new customers and a number of “problem” customers who do not show up pay an advance. Existing customers therefore do not have to pay any advances 🎉
Good luck 🤩
A
Annick Joris
Maybe just an option that you can select per customer whether an advance has to be paid or not. Like you have to tick to send emails.
Sven Cornelis
in progress
We are currently working to ensure that only new customers have to pay an advance. This new feature will be available soon 🎉
F
Filip Neirynck
Sven Cornelis: That's good, but I would certainly also provide the option that you can tick this requirement for the no shows that are already customers. Our experience shows that among existing customers you have a (small) group of customers who are not careful with their agreements - which is very annoying.
Sven Cornelis
Filip Neirynck: Great idea ;-) I've already passed it on to the developers so they can take it with them. Just a question: Let's develop it so that if they had a no-show in the past year, they'll have to pay an advance?
J
Jurgen Vanbiervliet
Cancelling customers (late) is still the Achilles tendon in the online story. Actually, you should be able to charge when cancelling. This should also be clearly indicated when booking, your appointment is final, if you cancel x amount of time in advance, you will be deducted x euro.
Sven Cornelis
Jurgen Vanbiervliet: A nice extra addition indeed. We'll check it out too 👍🏻
S
Sara Stock
That would indeed be an added value with options. I don't want to punish loyal customers but want to make new customers pay an advance. Because it's these ones that are easier to steer their cat...
Sven Cornelis
It would indeed be a nice addition. We are also occasionally asked to only apply the advances to new customers, so that existing customers who always pay and buy properly are not “punished”.