Sara Meert
complete
When a customer cancels or moves themselves, there is a notification in the notification center and you, as a manager, can also receive an email from it.
Unfortunately, no distinction is yet made between the customer who cancels himself and an automatic cancellation of the appointment due to non-payment of an advance. So in both cases, you will simply receive an email that the customer has canceled.
There is a feature request for this issue: https://feedback.optios.net/nl/p/communicatie-naar-saloneigenaars-bij-annulatie
Sara Meert
Merged in a post:
E-mail a change in the appointment time
Rowena G
It would be useful if the customer receives an automatic message about a change in their appointment. Or that you can choose that the customer receives an email or not from, for example, a changed time. Now you have to send an email about the appointment again but there is nothing to change, so they often do not realize that something has changed but just think that was the agreement we already had.
Z
Zoë
good idea!
F
Freya Philips
Isn't that true?