Customer cannot reschedule an appointment
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Greet Henderyckx
If a customer now books a service with a certain employee, they cannot reschedule the service to another day if, for example, only another employee works on that day, so they are tied to the originally booked employee.
This becomes difficult if they want to switch to another day for a regular shift where that particular employee is not working that day.
Sara Meert
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Sara Meert
This should normally also be possible in the meantime.
As soon as customers “move” their appointment, they are again given the opportunity to select a (specific) employee. So, this means that when moving, the online booking will not take into account that first chosen employee to suggest new moments to move.
Unless they specifically want to book again with the same person, so they have to click this.
Greet Henderyckx
My business is now adding a 3rd person who works even for a few days, so I don't think it's logical to move all the people who book with her to another fixed day where she works.