Extra tijd moet onzichtbaar zijn voor klanten | Voters

Extra time must be invisible to customers

Sara Meert

Auto-added extra time (such as preparation or clean-up time) must be invisible to customers, so that only the actual reservation duration is shown on the online booking and avoid all mailing and confusion.

A week ago

Anne Smits

At Salonkee, you can add personalized clean-up time to your services and the customer won't see it, except that it's blocked in your calendar. After a pedicure, for example 10 minutes and after a facial, 5 minutes

Sara Meert

Merged in a post:

With Relaxy, the 15 minutes of extra time come after the service time.

Koenraad Everaert

Customers see the extra 15 minutes as time for them. So, for example, an appointment of 120 min + 15 minutes of extra time, people get to see as 135 minutes in Relaxy. As a result, they think they can sit in the sauna for 135 minutes.

A week ago

Sara Meert

Merged in a post:

Cleaning time

Geert

A week ago

Sara Meert

Merged in a post:

cleaning time

Geert

A week ago

Geert

A customer reserves for 120min - but because extra cleaning time is provided - 120min + 15min in the agenda - the customer gets 105min on his screen - see attachment. This scares a lot of people off.

Geert

we provide you with a cleaning time of 15 minutes (block). Unfortunately, this is deducted from the reservation that customers make online. If they reserve for 120 minutes, they will receive a confirmation of 105 minutes. This causes confusion.