a few ideas :-)
shana van cleemput
- Automatically adjust the working hours for different customers when the customer or we book ourselves.
- A clearer overview when I need to calculate a price for a customer. When we book, it's not clear.
- Possibly a few different layouts for the agenda itself that we can choose from, some like me a little more color, others like more business, color and different looks make the day happy :-)
- A regular app where you don't have to log in every time to book customers (a bit of a waste of time)
- The day, week, 3 days when it is adjusted so that it remains at your choice.
- Add a “transfer” button at checkout.
And lastly, when you send an email to the Help desk, be sure to respond, I've been waiting for an answer for a week!
I signed a 3-year contract and because of the small letters, I'm stuck to this booking system, TOF! Great in terms of sales but after sales service could be better (from starvation)
Sara Meert
Thanks for your extensive feedback and the various ideas! Fortunately, some of the things you mention are already possible:
* Automatically adjust working hours per customer: this can already be done via the personal duration. You can set an adjusted duration per customer and service. It is applied automatically when you book yourself and can also be used for online bookings; https://help.optios.net/nl/articles/15704163-online-rekening-houden-met-persoonlijke-duurtijd
* Being able to see/calculate the price while booking: there is already a feature request for this that you can vote for: https://feedback.optios.net/nl/p/prijzen-weergeven-bij-het-handmatig-inplannen-van-een-nieuwe-afspraak
* App: The Optios app already exists and is being further improved and expanded.
* Day/week/3 days: the selected view should be maintained normally. If this changes over and over again, this may be related to logging in under another user or cookies/browser settings, for example. If this happens to you consistently, you can definitely report this so that we can check it concretely.
* Bank transfer at checkout: this is already possible. You can add payment methods to the checkout yourself, including Bank Transfer, for example. More info can be found here:
https://help.optios.net/nl/articles/3985057-betaalmiddelen-toevoegen-aan-kassa
Regarding the different layouts of the agenda: thanks for the suggestion, we will definitely take that feedback into account.
And finally: apologies for waiting so long for an answer. Our helpdesk is currently less staffed because a few colleagues are still on long leave. That is of course annoying when you are waiting for help. Hopefully this will help you further!