Duidelijker maken dat antwoorden op e-mail bevestiging een NOREPLY is | Voters

Making it clearer that replying to email confirmation is a NOREPLY

complete

Yasmine Mili

It often happens that customers reply directly to the mail instead of the “send an email” button. That way, the e-mail never ends up at the salon.

August 17, 2020

Yasmine Mili

marked this post as

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When customers reply directly to an email sent from Optios, they receive an automatic no-reply mail. We are still internally investigating the possibility of responding directly to emails without this having an implication on the spam rate. 
The automatic no-reply mail that the customer now receives looks like this: 
Dear, 
This is an automated email.
You are unable to respond to this email address. If you want to reach the salon where you booked an appointment, please contact them. 
Best regards,
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Smart Salon Solutions
————
Dear Sir/Madam,
This is an automated email.
You cannot respond to this email address. If you wish to reach the salon where you have booked an appointment, please contact them.
With best regards,
Options
Smart Salon Solutions
————
Cher,
Ceci est un e-mail automatique.
Vous ne pouvez pas répondre à cette adresse e-mail. Si vous souhaitez rejoindre le salon où vous avez pris rendezvous, veuillez les contacter.
Cordialement,
Options
Smart Salon Solutions