Last minute cancel
Sara Meert
Merged in a post:
Laattijdige annuleringen
Kristof Teugels
It would be nice to see the difference between “no shows” and “late cancellations”.
We charge a fee if customers cancel less than 2 days in advance. We are now setting that fee to “too good” so that we can pay it the next time you visit. The disadvantage is that the amount is already counted as turnover even though the performance has not been delivered, and we are not 100% sure that we will ever receive that cancellation fee (if the customer concerned does not come back...).
An additional “late cancellation” feature with the option to add a fee without ending up in the numbers in the same way as “too good” would be useful.
S
Sven Cornelis
marked this post as
open
Stephanie Devos
Perhaps also give the option to automatically add a certain amount to the next settlement to compensate for the no-show
S
Sven Cornelis
marked this post as
planned
We have scheduled to ensure that if a customer cancels their appointment late and is removed from the calendar, you can indicate the reasons for cancellation. The report with the reasons for late cancellation will also be developed here. 👏🏻
We'll keep you posted as soon as this new development is available.