24 uur op voorhand een afspraak annuleren. | Voters

Cancel an appointment 24 hours in advance

complete

Hélène Bombello

With the function “Do not allow to cancel, number of days in advance.” If it is set to 1, customers can cancel an appointment up to 24 hours in advance. So until 00:00 the day before.

May 17, 2021

Barbara

marked this post as

complete

Nele Couvreur

Barbara Hi Barbara, can you also set this to 72 hours?

Barbara

Nele Couvreur Yes, for sure. 
Settings → calendar → online booking → time limit for online cancellation/rescheduling
You can now set these with hours and save them at the bottom

Nele Couvreur

Barbara will we not have more cancellations/trips as a result?

Barbara

This must work 24, 48,... hours in advance.

If the appointment is at 9 am, they can only cancel until 9 am the day before instead of 11:59pm the day before