Optios - Feature Requests (English)

extended view of the TOP CUSTOMERS page with: number of visits average spent per visit last appointment next appointment date of first visit (customer since) similar to what is available in Salonkee

€ turnover in services (view total / men / women - view per employee - avg spent per client) € turnover in products (view total / men / women - view per employee - avg spent per client) € revenue per service (eg: € brushings, € coloring, € brows, ... + % of total revenue + view total / men / women) € revenue per brand / product (eg: € redken, € wella, € olaplex, ... + % of total revenue + view total / men / women) similar to what is available in Salonkee

# appointments (% up/down vs same month last year) € expected revenue (scheduled appointments, % up/down vs same month last year) € average spent of the customer (% up/down vs same month last year) % workload (eg; 85% of planning is filled, % up/down vs same month last year) similar to what is available in Salonkee

men vs women (%) age (X% 12-18yr, Y% 18-25yr, ...) visit recurrency (X% every week, Y% every 2-3 weeks, Z% every month, ...) location (eg: X% brussels, Y% forest/vorst, Z% zaventem, ...) similar to what is available in Salonkee

Can you look at being visible on an online agenda with 2 people via 1 link. we work in the same hair salon but each have our VAT number so customers cannot find us together at salonkee, this was possible. it's easy for customers to see all 2 of us. because now they only find 1 when they search by name. which is bad for me because new customers don't see me or find me directly

It will happen often: a customer calls, cancels his appointment and says, for example, I'll call again! You take the appointment out of Optios but after a few weeks, you also don't remember that she would call or that you would call. In short, there is no customer contact anymore, even though the customer would still like to come. With such an overview, you can get those loyalty cards back in and take action.

It would be nice if there was the possibility to include treatment programs in the system in a subscription form. I am thinking of a subscription that is a combination of 2 or 3 types of treatments (2 of this, 3 of this, 4 of another service) combined with a number of products. For me, this is something that I now have to enter and keep track of manually and involves a lot of work.

Please be able to add points to the customer card yourself. Suppose you do a promotion, you don't always have to work with discounts, but you can convert this into additional customer points.